EMS Supervisor: Principles and Practice

by Orlando Dominguez
Feature

The textbook addresses the course outcomes for the FESHE Management of EMS course and will:

Discuss the basic philosophy, organization and operation of injury prevention and risk-reduction programs.
Compare and contrast management and leadership.
Provide practical examples of the principles of customer service in EMS.
Apply the technique for conducting an effective performance appraisal.
Identify strategies to optimize reimbursement for EMS services.
Apply quality improvement techniques to various aspects of EMS operations.
Define due process and apply the principles of a progressive disciplinary program.
Define ethical behaviors and the decision-making strategies when faced with an ethical dilemma.