by Orlando Dominguez
Feature

The textbook addresses the course outcomes for the FESHE Management of EMS course and will:

• Discuss the basic philosophy, organization and operation of injury prevention and risk-reduction programs.
• Compare and contrast management and leadership.
• Provide practical examples of the principles of customer service in EMS.
• Apply the technique for conducting an effective performance appraisal.
• Identify strategies to optimize reimbursement for EMS services.
• Apply quality improvement techniques to various aspects of EMS operations.
• Define due process and apply the principles of a progressive disciplinary program.
• Define ethical behaviors and the decision-making strategies when faced with an ethical dilemma.

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