Spear-Difficult Conversations for the Front Office

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Type: Mp4

The course “Spear-Difficult Conversations for the Front Office: Navigating Patient Interactions with Confidence” offers practical guidance for healthcare professionals on handling difficult conversations. It focuses on identifying common stress-inducing dialogues and provides specific verbiage to diffuse tension and improve communication. The course includes three lessons, and its target audience includes front-office staff, office managers, and administrative personnel in healthcare settings. The course is highly recommended and has received a five-star rating. The presenter of the course is Kevin Kwiecien, D.M.D, M.S.